Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. General Refund Policy

We understand that circumstances may change after enrollment in our professional training programs. Our refund policy balances fairness to students with the resources invested in course preparation and delivery.

1.1 Eligibility for Refunds

Refund eligibility depends on several factors including:

• The timing of the refund request relative to program start date
• The amount of course content accessed or completed
• The reason for the refund request
• Compliance with our Terms and Conditions
• The specific program enrolled in

1.2 Programs Covered

This refund policy applies to all our professional training programs including:

• Advanced Structural Engineering Course (€899)
• EU Building Regulations Certification (€749)
• Project Management for Construction (€1,099)
• Modern Architectural Standards Training (€849)
• Infrastructure Development Specialist Program (€1,299)

2. Refund Timeframes and Conditions

2.1 14-Day Money-Back Policy

2.2 Partial Refund Period (Days 15-30)

Between 15 and 30 days after enrollment, you may be eligible for a partial refund of 50% if:

• You have accessed less than 50% of course content
• You provide a valid reason for withdrawal
• You have not completed the program or received certification

2.3 No Refund Period (After 30 Days)

2.4 Refund Calculation Table

Time Since Enrollment	Course Progress	Refund Amount	Processing Time
0-14 days	Less than 25%	100% refund	5-10 business days
15-30 days	Less than 50%	50% refund	5-10 business days
After 30 days	Any progress	No refund*	N/A

*Exceptions apply for technical issues or course cancellations

3. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

3.1 Content Access and Completion

• You have accessed 50% or more of course content
• You have completed any module assessments or examinations
• You have received a certificate of completion
• You have downloaded course materials or resources

3.2 Policy Violations

• Your account has been terminated for Terms of Service violations
• You have shared course credentials or content with others
• You have engaged in fraudulent enrollment or payment activities
• You have violated academic integrity policies

3.3 Special Circumstances

• Promotional or discounted program enrollments (unless otherwise stated)
• Bundle packages or multi-course enrollments (individual course refunds not available)
• Additional fees including certification fees, exam retakes, or physical materials
• Programs explicitly marked as "non-refundable" at time of purchase

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Send a refund request to info@rolisonconstruction.com with subject line "Refund Request - [Your Name] - [Program Name]"
2. Provide Information: Include your full name, enrollment email, order number, program name, and reason for refund
3. Supporting Documentation: Attach any relevant documentation supporting your request (if applicable)
4. Confirmation: You will receive acknowledgment of your request within 2 business days
5. Review: We will review your request based on our refund policy criteria
6. Decision: You will be notified of our decision within 5 business days

4.2 Required Information

Your refund request must include:

• Full name as registered on the account
• Email address used for enrollment
• Order number or transaction ID
• Program name and enrollment date
• Detailed reason for refund request
• Current course progress status

4.3 Processing Timeline

• Initial Review: 2-3 business days to acknowledge request
• Decision: 3-5 business days to review and decide
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 5-10 business days depending on your financial institution

5. Refund Methods and Procedures

5.1 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refund to the original card used for payment
• Bank Transfer: Refund to the bank account from which payment originated
• Payment Processor: Refund through the original payment processor (PayPal, Stripe, etc.)

5.2 Currency and Exchange Rates

Refunds are processed in the currency of the original transaction (EUR). If your financial institution converts the refund to your local currency:

• Exchange rates at time of refund may differ from original purchase
• We are not responsible for currency conversion fees or rate differences
• Any fees charged by your bank or payment processor are your responsibility

5.3 Processing Fees

Please note that:

• Payment processing fees (typically 2-3%) are non-refundable
• International transaction fees are non-refundable
• Administrative processing fees may be deducted from partial refunds

6. Special Refund Circumstances

6.1 Technical Issues

If you experience technical problems preventing course access:

• Contact our technical support team immediately at info@rolisonconstruction.com
• Allow our team 48-72 hours to resolve the issue
• Document all technical issues with screenshots or error messages
• Refunds for technical issues require verification by our support team
• We may offer course extensions instead of refunds for resolved technical issues

6.2 Course Cancellation by Company

If Rolison Construction cancels a program:

• You will receive full refund of all fees paid
• Refunds will be processed within 10 business days of cancellation notice
• You may be offered enrollment in an alternative program at no additional cost
• No additional compensation beyond refund is provided

6.3 Medical or Personal Emergencies

We understand that unexpected circumstances may arise. In cases of documented medical emergencies or extenuating personal circumstances:

• Contact us immediately with explanation of circumstances
• Provide relevant documentation (medical certificates, legal documents, etc.)
• We will review on a case-by-case basis
• Alternative solutions may include course extensions, transfers, or partial refunds
• Final decision rests with Rolison Construction management

6.4 Duplicate Enrollments

If you accidentally enroll in the same program multiple times:

• Contact us within 48 hours of duplicate enrollment
• Full refund will be provided for duplicate transactions
• Original enrollment will remain active
• Proof of duplicate enrollment may be required

7. Course Transfers and Credits

7.1 Program Transfers

Instead of a refund, you may request to transfer to a different program:

• Transfers must be requested within 14 days of original enrollment
• Transfer is subject to availability of the new program
• Price difference must be paid if new program costs more
• Partial refund provided if new program costs less
• Only one transfer per enrollment is permitted

7.2 Course Credits

In lieu of monetary refund, we may offer:

• Course credit toward future program enrollment
• Credit amount based on refund policy eligibility
• Credits valid for 12 months from issue date
• Credits are non-transferable and non-exchangeable for cash
• Unused credits expire and hold no value after 12 months

8. Promotional and Discounted Enrollments

8.1 Special Offers

For programs purchased during promotional periods or with discount codes:

• Standard refund policy applies unless otherwise stated
• Some promotions may have modified or restricted refund terms
• Refund amount based on actual amount paid, not original price
• Special offer terms are clearly communicated at time of purchase

8.2 Bundle Packages

For multi-program bundles or package deals:

• Refunds apply to the entire bundle, not individual programs
• Partial refunds for individual programs within bundles are not available
• Bundle refund eligibility based on overall package access and completion
• Accessing any program in the bundle may affect refund eligibility

9. Refund Denials and Appeals

9.1 Reasons for Denial

Refund requests may be denied if:

• Request does not meet policy criteria
• Incomplete or inaccurate information provided
• Course progress exceeds refund eligibility thresholds
• Request submitted after applicable timeframe
• Terms of Service violations occurred

9.2 Appeal Process

If your refund request is denied and you believe the decision was made in error:

1. Submit a written appeal to info@rolisonconstruction.com within 10 days of denial notification
2. Include your original request details and reason for appeal
3. Provide any additional supporting documentation
4. Appeals will be reviewed by senior management
5. Final decision will be communicated within 10 business days
6. Management decision is final and binding

10. Consumer Protection and Rights

10.1 European Union Consumer Rights

As a company operating in Bulgaria and serving EU customers, we comply with EU consumer protection regulations including:

• 14-day cooling-off period for distance contracts
• Right to clear and transparent pricing information
• Right to refund for non-delivery of digital services
• Protection against unfair commercial practices

10.2 Digital Content Exceptions

Under EU law, the right of withdrawal for digital content may not apply if:

• You have expressly consented to immediate access
• You have acknowledged loss of withdrawal right upon access
• You have begun downloading or streaming course content

10.3 Dispute Resolution

If you are unsatisfied with our refund decision:

• You may file a complaint with Bulgarian consumer protection authorities
• EU consumers may use the Online Dispute Resolution (ODR) platform
• Alternative dispute resolution options are available

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with updated "Last Updated" date
• Not affect enrollments completed before the change
• Apply to all new enrollments after the effective date
• Be communicated to active students via email if material changes occur

12. Contact Information for Refund Requests

13. Important Reminders

Thank you for choosing Rolison Construction for your professional development in construction services, EU building regulations, and infrastructure development.