Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for construction services
• Create an account on our website
• Fill out contact forms or request information
• Subscribe to newsletters or marketing communications
• Participate in surveys or feedback forms
• Make purchases or enroll in courses

The types of personal information we may collect include:

• Full name and contact details (email address, phone number, mailing address)
• Professional information (job title, company name, industry experience)
• Educational background and qualifications
• Payment and billing information
• Project engagement and progress data
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and time spent on pages
• Click-through data and navigation patterns
• Device identifiers and mobile network information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. These technologies help us:

• Remember your preferences and settings
• Understand website usage patterns
• Improve website functionality and user experience
• Deliver personalized content and advertisements
• Analyze website performance and traffic

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Program Administration

• Process service requests for construction services
• Deliver project documentation and technical materials
• Provide access to online project management platforms
• Issue completion documentation and track project milestones
• Communicate important program updates and announcements
• Provide customer support and respond to inquiries

2.2 Payment Processing and Financial Transactions

• Process payments for construction services and services
• Manage billing and invoicing
• Prevent unauthorized activity and unauthorized transactions
• Maintain financial records and transaction history

2.3 Communication and Marketing

• Send newsletters, promotional materials, and service updates
• Provide information about new construction services and services
• Conduct surveys and gather feedback
• Send administrative notifications and updates
• Respond to comments, questions, and requests

2.4 Website Improvement and Analytics

• Analyze website usage and visitor behavior
• Improve website functionality and user experience
• Develop new features and services
• Conduct research and data analysis
• Monitor and prevent technical issues

2.5 Legal Compliance and Protection

• Comply with applicable laws, regulations, and EU building regulations
• Enforce our Terms and Conditions
• Protect against unauthorized activity, security threats, and unlawful activities
• Respond to legal requests and prevent harm
• Protect our rights, property, and safety

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers and Business Partners

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and delivering services, including:

• Payment processors and financial institutions
• Cloud storage and hosting providers
• Email and communication service providers
• Analytics and data analysis services
• Customer relationship management (CRM) platforms
• Marketing and advertising partners

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our policies and protect our rights
• Prevent unauthorized activity or security threats
• Protect the safety and rights of our users and the public

3.3 Business Transfers

If Rolison Construction is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure server infrastructure and firewall protection
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Staff development on data protection and privacy practices
• Incident response and data breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot ensure absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose of processing:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Course Enrollment Data: Retained for the duration of the program and for record-keeping purposes
• Financial Records: Retained in accordance with accounting and tax regulations
• Marketing Data: Retained until you opt out or withdraw consent
• Website Analytics: Typically retained for 24-38 months

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal data in a structured, commonly used format
• Request transfer of your information to another service provider

6.2 Correction and Update

• Correct inaccurate or incomplete personal information
• Update your account details and preferences

6.3 Deletion and Erasure

• Request deletion of your personal information
• Exercise your "right to be forgotten" under applicable laws

6.4 Restriction and Objection

• Restrict or object to certain processing of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

6.5 Cookie Preferences

You can manage cookie preferences through our cookie consent banner or your browser settings. You may:

• Accept or reject all cookies
• Choose specific cookie categories
• Delete cookies already stored on your device

6.6 Marketing Communications

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting us directly using the information below

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.

7. International Data Transfers

Rolison Construction operates from Bulgaria and serves clients across the European Union. Your personal information may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Binding corporate rules and certification mechanisms
• Explicit consent where required by law

8. Children's Privacy

Our services are intended for professional adults and businesses. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent website notice
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above. We will investigate and respond to your inquiry promptly.

12. Supervisory Authority

If you are located in the European Union and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.